FAQ

Solo is for one person on up to two Macs. Studio is for one studio or team on up to five Macs. A Project pass runs for 30 days, does not renew, and does not include Move to a New Mac. Facilities with more seats, or that install OneRig through JAMF or other device management, need a facility license: email support@onerigapp.com.

Deploying a Kit, restoring a Mac, Batch Install and the Move survey never need a license. A license adds Kit building, the License Key Vault and moving to a new Mac.

Yes. The trial runs for 14 days and includes every paid feature except Move to a New Mac.

Your license is a perpetual license for the major version you buy, OneRig 1, and every 1.x update. The next major version will be a paid upgrade.

Look it up at onerigapp.com/find-my-key with the order number from your receipt and your email address. It's also in the email you got when you bought OneRig. Still stuck? Email support@onerigapp.com.

On the old Mac, open OneRig, go to Settings and click Deactivate this Mac. Then enter your key on the new Mac. If the old Mac is gone, email support@onerigapp.com.

Email support@onerigapp.com within 14 days of your purchase with your order number. Refunds are decided case by case, and a refund ends the license.

OneRig packs an app's working setup, its settings, shortcuts, templates and presets, plus the installers you choose, into a Kit. Walk into any studio, deploy your kit, work like you're home, and leave the machine exactly as you found it.

No. Keep OneRig on the drive next to your Kit and open it from there. Once OneRig has opened on that Mac, double-clicking a Kit opens it too.

Deploying sets the studio's files aside before yours go in, and Restore puts the Mac back the way you found it.

OneRig never reads license keys or license files off your system. Keys you add to your License Key Vault yourself stay in your Mac's Keychain and travel only inside an encrypted file you create.

No. Batch Install runs installers you already have. When you move to a new Mac, OneRig can download plugin manager apps, such as Native Access or Waves Central, and iLok License Manager, from the vendors' own links when you click. It never signs in to a vendor's site for you.

OneRig installs iLok-protected plugins like any others, and never touches activation or licensing. Licenses on an iLok USB key move with the key. Licenses activated on a Mac itself need to be deactivated in iLok License Manager before you wipe that Mac.

macOS 11 Big Sur or later, Intel or Apple Silicon.

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