Refund Policy

Last updated November 14, 2026

OneRig is software you download, so there is nothing to send back.

If OneRig doesn't work on your Mac, email support@onerigapp.com within 14 days of your purchase with your order number and a note on what went wrong. Refunds are decided case by case.

A full refund of a license ends it. The license key stops working the next time OneRig checks in, usually within a day, and OneRig's paid features lock again on every Mac where it was used.

Refunding an added Mac or an upgrade refunds that purchase only. The license goes back to what it was before, and keeps working.

Refunds go back to your original payment method through Lemon Squeezy, which runs our checkout.

Facility and site licenses follow the same rule, unless their order says otherwise.

Halcyon Digital LLC
418 Broadway, STE N, Albany, NY 12207, United States
support@onerigapp.com